FAQ

Do you guarantee Christmas delivery?

Unfortunately, we cannot guarantee Christmas delivery on orders placed after December 15th.

What payment methods are accepted?

We accept credit card payments made with Visa, Mastercard, and American Express cards.

Where does Orange Circle Studio ship products?

We currently ship via our website to the United States and Canada.

We do not currently ship outside of North America due to the high cost of international shipping. We apologize for the inconvenience.

How much will I be charged for shipping?

Shipping within the contiguous United States (all states except Alaska and Hawaii):

For orders totaling $19.99 or less: Shipping $4.95

For orders totaling $20.00 or more: FREE SHIPPING!

For orders of any amount shipping to Alaska or Hawaii: Shipping $4.95

Shipping to Canada:

For orders of any amount: Shipping $9.95 flat rate

(Please note that the transit time to Canada is longer)

What is the return policy?

We will replace damaged or defective items. Please email info@orangecirclestudio.com with your name, order number and request for replacement.

If you are not completely satisfied with your order, you may return the item(s) and we will reimburse you for your initial payment. For a refund, items must be returned within 30 days of purchase in original condition. We are not responsible for lost returns. Shipping costs will not be refunded.

How long will it take to receive my order?

Please allow 2 business days for your order to be processed. It will be shipped out via FedEx SmartPost and final delivery will be handled through USPS, which estimates delivery within 7-10 business days. Please allow for more time for orders shipping to Canada.